The world of software-as-a-service (SaaS) is booming. These companies develop and deliver applications through the internet, offering flexibility and scalability for both providers and users.

But just like any successful business, a strong SaaS company relies on its employees. From developers crafting the core product to customer support representatives ensuring user satisfaction, a talented team is key to growth. And to empower that team and foster a thriving work environment, a well-crafted SaaS Employee Handbook is essential.

What is a SaaS Employee Handbook?

A SaaS Employee Handbook, just like any employee handbook, is a guidebook for new and existing staff. It outlines important information about the company, its expectations, and employee rights and responsibilities.

Specifically for a SaaS company, the handbook might delve into details about the software being developed, company culture in a potentially fast-paced tech environment, and information security procedures crucial for protecting client data. The handbook is also a reference tool for existing staff. Whether it’s a question about vacation policy or how to handle a workplace concern, employees can refer to the handbook for clarification.

What Should be Included?

A SaaS Employee Handbook should cover the essential elements of any handbook, but with a few SaaS-specific considerations. Here’s a breakdown of key sections:

  • Company Culture and Values: This section introduces the company’s mission, vision, and core values. It helps employees understand the “why” behind their work and fosters a sense of belonging.
  • General Employment Information: This section covers basic employment details like work hours, pay schedule, and the probationary period. It should also outline legal requirements like anti-discrimination policies and equal opportunity statements.
  • Specifics of SaaS Work: Here’s where the handbook gets specific to SaaS. Include information about the product or service, its target market, and how employees contribute to its success. You might also outline internal tools and processes for software development and customer support.
  • Compensation and Benefits: Clearly explain details about salary, bonuses, commission structures (if applicable), and the full range of benefits offered, including health insurance, paid time off, and any unique perks your company provides.
  • Security and Technology Use: Since SaaS companies deal with sensitive data, this section is crucial. Outline data security protocols, acceptable use policies for company devices and software, and potential consequences of policy violations.
  • Performance Management: This section explains how performance will be evaluated and how employees can receive feedback and opportunities for growth.
  • Additional Policies: Include specific policies on topics like intellectual property, communication (including email and social media use), dispute resolution, and termination procedures.

Remember, this is not an exhaustive list. Your handbook should be tailored to your company’s unique needs and culture. It’s also important to keep the handbook up-to-date with any changes in policies or regulations.

Does My Company Need One?

Whether your SaaS company needs a formal employee handbook depends on a few factors. If your team is small and operates informally, you might get by with verbal communication of policies and expectations. However, as your company grows, a handbook becomes a valuable asset.

A well-written handbook benefits both employers and employees. It ensures everyone is on the same page regarding company culture, work procedures, and legal rights. This reduces confusion and empowers employees to make informed decisions. It also serves as a reference point for questions and minimizes the need for repetitive explanations. For these reasons, a SaaS Employee Handbook is a worthwhile investment for most companies, regardless of size.

Create Your Own SaaS Employee Handbook

A well-written SaaS Employee Handbook serves as a cornerstone for a successful and informed workforce. It fosters a sense of belonging by outlining company values and empowers employees by clarifying expectations and procedures. By providing a clear reference point, the handbook reduces confusion and streamlines communication.

Whether your SaaS company is a growing startup or a well-established industry leader, a comprehensive employee handbook is an investment in the future of your team, and ultimately, the success of your organization.

Create your own SaaS employee handbook with SixFifty. Schedule a demo today.